Chat
$19 per month
Live chat, knowledge base, and a human inbox for one product.
- 1 project
- Unlimited seats
- Live chat widget & inbox
- Browsable knowledge base
- Canned responses & CSAT
One plan away from a support inbox that runs itself.
Four paid plans, unlimited seats. Pick a plan and start in under a minute. Cancel anytime.
AI
$59 per month
The volume tier. AI answers from your docs; you only see the hard ones.
- Everything in Chat
- 3 projects
- 250 AI resolutions / month
- AI playground & learnings
- Studio access
Engineer
$149 per month
Support that cites real errors.
- Everything in AI
- 10 projects
- 1,000 AI resolutions / month
- Sentry, Linear & error connectors
- Metered overage at $0.25
Autopilot
$399 per month
Your engineering department. Investigate, open PRs, review.
- Everything in Engineer
- Unlimited projects
- 3,000 AI resolutions / month
- Coding agent — 25 credits / month
- Studio priority + 10% off quotes
Plan-by-plan breakdown
| Feature | Chat | AI | Engineer | Autopilot |
|---|---|---|---|---|
| Projects | 1 | 3 | 10 | Unlimited |
| Team seats | Unlimited | Unlimited | Unlimited | Unlimited |
| Live chat & inbox | ||||
| Knowledge base | ||||
| AI auto-responder | — | |||
| AI resolutions / month | — | 250 | 1,000 | 3,000 |
| Canned responses & CSAT | ||||
| Error-tracker connectors | — | — | ||
| Coding agent (credits) | — | — | — | 25 / mo |
| Studio | — | Priority | Priority + 10% off |
Prices in USD. Unlimited seats on every plan. Chat is inbox + knowledge base; AI and above include the auto-responder. Pay upfront — monthly or annual, cancel anytime.
Pricing questions, answered.
Can I try Impressly before committing?
There is no free trial — plans are paid upfront. Monthly billing keeps the commitment small: cancel anytime in-app from the billing portal, no email needed. Annual billing saves two months. You can downgrade or cancel from the billing portal at any time.
How does annual billing work?
Pay yearly and you get two months free — you pay for ten months and get twelve. It's the same plan, just billed once a year instead of monthly. Switch between monthly and annual anytime from your dashboard.
Which plan includes the AI auto-responder?
AI ($59/mo) and above. Chat is live inbox + knowledge base only. AI includes 250 resolutions per month; Engineer 1,000; Autopilot 3,000. Extra resolutions on Engineer and Autopilot monthly are metered at $0.25 — Chat and AI soft-block at the cap.
Do I need to know how to code?
No. You install the widget by pasting one script tag into your site or app header. After that, everything — your knowledge base, AI settings, canned responses, and billing — is managed in a simple dashboard.
Can the AI escalate to me?
Always. Every AI reply carries a confidence score. When the AI is unsure, the conversation is routed to your human inbox in real time instead of guessing — so your customers never get a wrong answer.
How does the AI know about my product?
You write help articles and add canned responses in your dashboard. The AI indexes them with semantic search (pgvector) and answers using your content — in your voice, grounded in your documentation.
Where is my data stored?
Data is stored on secured infrastructure in the United States. Passwords are hashed with bcrypt, credentials are encrypted, all traffic uses HTTPS, and access is controlled by role. We never sell your data.
Does it work on any website?
Yes. The widget is a standalone script that runs on any site or web app — React, Rails, Shopify, a static landing page, anything with a <head> tag. There is no backend integration required.
Can I cancel anytime?
Yes. Billing is fully self-service. You can upgrade, downgrade, or cancel from your dashboard at any time, and cancellation takes effect at the end of your current billing period.